top of page

User Agreement (Terms of Service)

Last Updated: July 2, 2025

​

Please read these Terms of Service ("Terms," "User Agreement") carefully before using the https://www.solartimeusa.com/ website (the "Service") operated by Solartime USA LLC ("us," "we," or "our").

​

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

​

1. General Website Use

​

1.1. Access and Use: You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Service.

1.2. Intellectual Property: The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Solartime USA LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Solartime USA LLC. 

​

2. Services (Solar Panel Installation, Maintenance, Battery Storage, EV Chargers, R&R)

​

2.1. Service Descriptions: We provide descriptions of various solar-related services, including but not limited to: solar panel installation, solar system maintenance, solar battery storage and backup, EV charger installation, and solar panel removal and reinstallation. These descriptions are for informational purposes.

2.2. Quotes and Estimates: Any quotes, estimates, or proposals provided through the Service are preliminary and subject to a detailed on-site assessment, final design, and a formal written contract. Pricing may vary based on specific site conditions, equipment choices, local regulations, and market fluctuations.

2.3. Service Agreements: All services provided by Solartime USA  are subject to a separate, formal written service agreement or contract, which will outline the scope of work, pricing, payment terms, warranties, and other specific conditions. In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail.

2.4. Performance and Savings: While we strive to provide high-quality solar solutions designed for optimal performance and savings, actual energy production, utility bill reductions, and financial incentives (e.g., tax credits, net metering) can vary based on numerous factors, including weather, energy consumption habits, utility policies, and changes in law. We do not guarantee specific savings or performance levels beyond those explicitly stated in a formal service agreement.

2.5. Insurance Claims Assistance: Where stated, we may assist customers with home insurance claims related to solar panel damage (e.g., from hail, storms, tornadoes). This assistance does not guarantee claim approval or specific payout amounts, which remain at the discretion of your insurance provider. You remain responsible for all deductibles and any costs not covered by your insurance.

3. Shop (E-commerce)

​

3.1. Product Descriptions: We attempt to be as accurate as possible in the description of products available for purchase on the Service ("Products"). However, we do not warrant that product descriptions or other content of the Service is accurate, complete, reliable, current, or error-free.

3.2. Pricing: All prices for Products are subject to change without notice. We reserve the right to modify or discontinue any Product at any time without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service or Product.

3.3. Orders: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

3.4. Payment: Payment for Products purchased through the Shop must be made via the methods specified on the Service. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.

3.5. Shipping and Delivery: Shipping and delivery terms, including costs and estimated delivery times, will be specified at the time of purchase. We are not responsible for delays in shipping or delivery due to circumstances beyond our control.

3.6. Returns and Refunds: Our policy regarding returns and refunds for Products purchased through the Shop will be clearly outlined on a separate "Returns Policy" page on our website. Please review this policy before making a purchase.

3.7. Product Warranties: Any warranties for Products sold through the Shop are provided by the original manufacturer of the Product. We do not provide additional warranties beyond those offered by the manufacturer, unless explicitly stated otherwise.

​

4. Accounts

​

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

​

5. Links to Other Web Sites

​

Our Service may contain links to third-party web sites or services that are not owned or controlled by Solartime USA. 

Solartime USA has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Solartime USA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

​

6. Termination

​

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

​

7. Indemnification 

​

You agree to defend, indemnify, and hold harmless Solartime USA and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) any content posted by you on the Service.

​

8. Limitation of Liability

​

In no event shall [Your Company Name], nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third-party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

​

9. Disclaimer

​

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Solartime USA  its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

​

10. Governing Law

​

These Terms shall be governed and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in the Dallas-Fort Worth Metroplex area.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

​

11. Dispute Resolution

​

Any dispute or claim relating in any way to your use of the Service or to any products or services sold or distributed by us will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of these Conditions of Use as a court would.

​

12. Changes to Terms

​

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

​

13. Privacy Policy

​

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Please review our Privacy Policy 

​

14. Contact Us

​

If you have any questions about these Terms, please contact us:

​

​

​

bottom of page