Privacy Policy

Last Updated: July 2, 2025

This Privacy Policy describes how Solartime USA ("we," "us," or "our") collects, uses, and discloses your information when you visit, use, or make a purchase from our website https://www.solartimeusa.com/ (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our Service to you.

1.1. Personal Information (Directly Provided by You): While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

Contact Information: Name, email address, phone number, mailing address (for quotes, service requests, or product delivery).
Demographic Information: City, state, ZIP code (to determine serviceability or local incentives).
Property Information: Details about your home (e.g., roof type, energy usage, photos) necessary for solar system design and quotes.
Payment Information: Credit card details or other payment information (for shop purchases).
Account Credentials: Username and password (if you create an account).
Communications: Information you provide when contacting us via forms, email, or phone.

1.2. Usage Data (Automatically Collected): We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as:

Your computer's Internet Protocol (IP) address.
Browser type and version.
The pages of our Service that you visit.
The time and date of your visit.
The time spent on those pages.
Unique device identifiers and other diagnostic data.

1.3. Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies: Small files placed on your device. We use cookies for various purposes, including essential functionality, performance analysis, and personalization.
Web Beacons, Tags, Scripts: Electronic files used to record information about how you browse the Service.

2. How We Use Your Information

Solartime USA uses the collected data for various purposes:

To provide and maintain our Service.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our Service.
To monitor the usage of our Service.
To detect, prevent, and address technical issues.
To provide you with quotes, estimates, and information about our solar services (installation, maintenance, battery storage, EV chargers, R&R).
To process your shop orders and facilitate product delivery.
To send you marketing and promotional communications (if you have opted in).
To personalize your experience on our website.
To assist with home insurance claims related to solar panel damage, where applicable.

3. How We Share Your Information

We may share your Personal Data in certain situations:

With Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Examples: Payment processors, CRM systems, marketing automation platforms, analytics providers, shipping companies.
For Business Transfers: If Solartime USA is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent.
Legal Requirements: Solartime USA may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Solartime USA.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your Personal Data, including:

The right to access: Request copies of your Personal Data.
The right to rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: Request that we erase your Personal Data, under certain conditions.
The right to restrict processing: Request that we restrict the processing of your Personal Data, under certain conditions.
The right to object to processing: Object to our processing of your Personal Data, under certain conditions.
The right to data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

6. Cookies and Tracking Technologies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@solartimeusa.com
By visiting this page on our website: Contacts
By phone number: 972 675 - 7725